How an advanced phone system can increase your productivity 50-60%

Few industries have changed as profoundly in as short a time as the telephone industry. In only a few short decades, we have gone from analog phones that could do nothing but make telephone calls, to multifunction machines that integrate tightly with your computer system, allowing you to identify callers before you answer the phone, tell where your callers are coming from and make the most of every penny you spend on your telecommunications.

No matter what the nature of your business or how large or small your telecommunications budget, chances are you can benefit greatly from replacing your old standalone telephone system with an advanced system that integrates with your computers and your network. Installing such a system carries many important benefits for your business, including cost savings, better customer service and a marked increase in productivity.

Lower Costs
Introducing an advanced telephone system in your company can save you a great deal of money by changing the way your company pays for its phone services. By integrating your telephone system and your computer system, your company can greatly reduce its costs while actually increasing the quality of its telephone service.

While early computer integrated telephone systems often had issues with sound quality and reliability, modern telephone systems suffer from no such advantages. In fact, modern telephone systems can be much more reliable and of higher quality than their analog counterparts.

Better Customer Service
To your customers, your telephone representatives are your business. If your reps are not up the task, your company and its reputation can suffer. That is why it is so important for every company to introduce a strong quality assurance program for its telephone representatives and other customer service personnel. An advanced phone system can be a great asset in this regard, since it allows the management team to easily record telephone calls for training purposes.

By integrating your computer system and your telephone system, you can record telephone calls as needed, providing both a permanent record of every call coming in and out and an excellent opportunity for training new hires and coaching existing ones.

Integrating an advanced telephone system with your computer system can also protect your company in the event of a lawsuit or request for information. Keeping accurate records has never been more important than it is today, and an advanced phone system can help you answer any request for information and data retention.

Increased Productivity
Installing an advanced telephone system also provides your business with the opportunity to increase the productivity of its front line workers, resulting in both cost savings and quality improvements. By integrating a welcome greeting and menu system with your advanced telephone system, you can automatically route incoming calls to the representatives who are best equipped to answer those inquiries.

For instance, you can use your advanced telephone system to give priority to customers who spend a lot of money with your firm, automatically routing those callers to your most senior customer service representatives. You can also easily route calls concerning new products to your sales staff, and complaint calls to your most tactful representatives.

An advanced telephone system can also integrate with your exiting computer system, bringing up the relevant information about each caller before that representative even answers the phone. From the moment your rep picks up the phone, the representative will know exactly who he or she is talking to, making it that much easier to serve customer needs and answer their inquiries. You can integrate your menu system with your computers, allowing each representative to see, and address, the concerns of each caller simply by looking at a single screen.

So if you have been looking for an effective way to trim your costs, improve your customer service and make the most of every worker your company has, an integrated and advanced telephone system may be just what you have been looking for. A quality telephone system is integral to your success, and it can help you make the most of your existing assets while improving the overall quality of your operations.

Let our specialist show you how we can combine the power of computer with modem telephone technology. Contact us today for a live demonstration.

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