Number of Locations and End Users
With technology today, companies often have more locations, fewer local and centralized end users, but more remote end users. Think about these two questions below:
When it comes to location, there are certain factors in which a particular VoIP option is best for your business. The most important factors to consider here are number of locations your company has and number of end users using phone services in each location. With a hosted VoIP there are two types of businesses that can really benefit from using a hosted VoIP, if your company has multiple offices and only a handful of phones in each location, or if your company has several remote or virtual users. Retail stores and restaurants are ideal companies for hosted VoIP, since classically they have several locations but few phones per site. Today, many companies are virtual or have several sales and administrative users working remotely. These companies could strongly benefit from hosted since users are not all at one central location(s).
Companies that have a call center or multiple users in one location that tend to rely heavily on the quality of calls, may want to consider an On-premise VoIP system. One major concerning factor with a hosted solution is the quality of voice and connectivity dependency. Quality of service can be another challenge. In IT, the “quality of service” refers to the overall performance of a telephony or computer network, particularly the performance of applications seen by the users of the network. With a hosted solution, your company has to decide how to prioritize all data traffic coming in, and if not organized correctly, calls could be dropped or muffled in sound. Most often with 15+ users, a dedicated circuit to handle voice over SIP or a traditional PRI is required, to insure this QoS.